Terms of Service

Last Updated: October 18, 2026

1. Overview

Welcome to Zoripaw. These Terms of Service ("Terms") govern your access to and use of the Zoripaw website, online store, and related services.

The website located at https://zoripaw.com is owned and operated by Shenzhen Xiannairi Technology Co., Ltd. ("Zoripaw," "we," "us," or "our").

By visiting our website, browsing our products, placing an order, or using any services provided through our store, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, please do not use our website or services.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

2. Eligibility and Use of Our Website

By using this website, you represent that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use our website in any manner that violates applicable laws, infringes the rights of others, or interferes with the operation or security of our services.

You are responsible for ensuring that the information you provide when placing an order or contacting us is accurate, complete, and up to date.

3. Products and Product Information

Zoripaw specializes in pet beds and related pet comfort products.

We make reasonable efforts to display product descriptions, images, dimensions, colors, materials, and other relevant information as accurately as possible. However, the appearance of a product may vary slightly depending on your screen, device settings, lighting, or other factors.

Product descriptions and images are provided to help you make an informed purchasing decision. They do not constitute a guarantee of a particular result beyond the product's expressly stated characteristics and any rights provided by applicable law.

We reserve the right to update product descriptions, correct errors, modify product information, or discontinue products when reasonably necessary.

All products are subject to availability. We do not guarantee that every product displayed on our website will remain available at all times.

4. Orders and Order Acceptance

When you place an order through our website, you are submitting an offer to purchase the selected products under the applicable terms displayed at checkout.

After submitting an order, you may receive an order confirmation email. An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review, refuse, or cancel an order where permitted by applicable law, including in cases involving suspected fraudulent activity, unauthorized transactions, inaccurate product information, pricing errors, or product unavailability.

If we cancel an order after payment has been collected, we will arrange a refund for the amount paid for the canceled order through the original payment method, subject to applicable payment-processing procedures and law.

You are responsible for reviewing your order details, shipping address, contact information, selected products, and applicable charges before completing your purchase.

5. Prices, Payments, and Taxes

All prices on our website are displayed in U.S. dollars (USD), unless otherwise indicated.

Product prices, promotional offers, shipping charges, and applicable taxes will be displayed at the relevant stage of the shopping and checkout process.

We reserve the right to correct pricing errors and update product prices or promotional offers. Any price change will not retroactively alter a completed order except where permitted by applicable law or agreed with you.

Payment must be completed using an available payment method presented at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed through third-party payment service providers. Their processing procedures and applicable terms may also apply.

You are responsible for any applicable taxes, duties, or other charges that are disclosed at checkout or otherwise required by law.

6. Shipping and Delivery

We currently offer shipping options for eligible orders delivered within the United States.

The shipping methods and rates configured in our store are as follows:

Standard Shipping: $2.99 for order amounts of $1.00–$38.99.
Free Standard Shipping: Available for order amounts of $39.00–$48.99.
Express Shipping: $5.99 for order amounts of $0.00–$48.99.
Free Express Shipping: Available for order amounts of $49.00 or more.

The shipping methods available for a particular order and the applicable charges will be displayed at checkout. The options available may depend on the order and delivery information provided.

Any delivery estimates shown on our website or during checkout are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including carrier operations, severe weather, transportation disruptions, and other unforeseen circumstances.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

For additional details, please refer to our Shipping Policy.

7. Returns and Refunds

Zoripaw provides a 180-day return window beginning on the date you receive your order.

The 180-day period is calculated from the date the order is received, not the date the order is placed or shipped.

Eligible returns requested within this 180-day period qualify for our applicable free-return arrangement, subject to the conditions and procedures set out in our Return & Refund Policy and applicable law.

To initiate a return, please contact our customer service team at service@Zoripaw.com before sending any products back. We will provide the relevant instructions for your return request.

Return eligibility, product condition requirements, any applicable exclusions, return procedures, and refund processing arrangements are governed by our Return & Refund Policy.

Please do not send a return to our business address unless our customer service team has specifically confirmed that address as the appropriate return destination.

Nothing in these Terms is intended to limit any non-waivable rights you may have under applicable consumer protection laws.

For complete information, please review our Return & Refund Policy.

8. Account Information and Security

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You agree to provide accurate information and to update it when necessary.

You must notify us promptly if you believe your account has been accessed without authorization or if you become aware of a security issue affecting your account.

We may restrict, suspend, or terminate access to an account where reasonably necessary to protect our website, customers, business operations, or legal rights, subject to applicable law.

9. Intellectual Property

All content on the Zoripaw website, including text, product descriptions, photographs, graphics, logos, designs, page layouts, and other materials, is owned by Zoripaw, its operator, or the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

Unless authorized by us in writing or permitted by law, you may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use our website content without the necessary permission.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

10. Prohibited Activities

When using our website or services, you agree not to:

Use our website for unlawful, fraudulent, deceptive, or unauthorized purposes.
Submit false, misleading, incomplete, or unauthorized order or account information.
Attempt to gain unauthorized access to our website, accounts, systems, or data.
Interfere with website functionality, security, availability, or normal operation.
Introduce viruses, malicious code, or other harmful technologies.
Scrape, copy, or collect website content or personal information through unauthorized means.
Infringe our intellectual property rights or the rights of other individuals or businesses.
Circumvent payment, checkout, access, or security controls.
Use our website in a manner that violates applicable laws or these Terms.

We reserve the right to take reasonable action in response to prohibited activities, including restricting access to our services and pursuing remedies available under applicable law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including Shopify, payment processors, and shipping providers.

Third-party services may be governed by their own terms, policies, and privacy practices.

We do not control independent third-party websites or services and are not responsible for their content, policies, or operations, except to the extent required by applicable law.

The inclusion of a third-party link or service does not necessarily imply endorsement by Zoripaw.

12. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information necessary for activities such as order processing, payment, delivery, customer support, website operation, and security.

Our handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that you should review our Privacy Policy to understand how personal information is handled. Where consent is required by applicable law, we will seek and manage that consent in accordance with the applicable requirements.

13. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and its general content are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, error-free, secure, or available at every moment.

We make reasonable efforts to maintain accurate product and store information but do not warrant that all website content will be free from typographical errors, omissions, or temporary inaccuracies.

Nothing in this section excludes or limits any warranty, consumer right, or other protection that cannot lawfully be excluded or limited under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Zoripaw and Shenzhen Xiannairi Technology Co., Ltd. will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

To the extent permitted by applicable law, we are not responsible for losses caused by events outside our reasonable control, including interruptions to third-party services or delivery networks.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any mandatory consumer rights or liability for which exclusion is prohibited by law.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable costs arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of the rights of others.

This section does not apply to the extent that a claim or loss results from our own conduct or where such an obligation would be prohibited by applicable law.

16. Suspension and Termination

We may suspend or discontinue all or part of our website or services when reasonably necessary for maintenance, security, operational changes, or other legitimate business reasons.

We may also restrict access where necessary to address suspected fraud, security threats, or violations of these Terms.

Where reasonably practicable, we will take appropriate steps to minimize disruption. Any suspension or termination will remain subject to applicable law and any rights relating to existing orders, refunds, or consumer protections.

17. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

The latest version will be published on this page with its updated date.

Changes take effect when published unless a different effective date is stated or applicable law requires otherwise. Your continued use of our website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

We encourage you to review this page periodically.

18. Governing Law

These Terms are intended to be interpreted consistently with the laws applicable to Shenzhen Xiannairi Technology Co., Ltd. and its relationship with customers.

To the extent permitted by applicable law, these Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles, except that this provision does not exclude or limit any mandatory consumer protection rights that apply to customers in the United States.

Any dispute arising from these Terms will be handled by a court of competent jurisdiction as determined under applicable law, subject to any non-waivable consumer rights or mandatory jurisdictional requirements.

Nothing in this section is intended to deprive a customer of protections that cannot lawfully be waived.

19. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Our failure to enforce a provision does not constitute a waiver of our right to enforce it later.

These Terms, together with the policies expressly referenced in them, form the agreement governing your use of our website, subject to applicable law and any additional terms presented when you purchase a product or use a specific service.

These Terms do not override any mandatory statutory rights or obligations.

20. Contact Information

If you have any questions about these Terms, our products, an order, shipping, returns, or refunds, please contact us using the details below.

Brand Name: Zoripaw

Website: https://zoripaw.com

Legal Business Name: Shenzhen Xiannairi Technology Co., Ltd.

Responsible Person: Yan Haokun

Business Address: Room 15B05A, 15th Floor, Tower 2, Yicheng Huanzhi Center, at the Intersection of Renmin Road and Bayi Road, Jingxin Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China.

Customer Service Email: service@Zoripaw.com

Telephone: +86 13717591889

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.

We will do our best to assist you with your questions during our stated customer service hours.

Zoripaw is owned and operated by Shenzhen Xiannairi Technology Co., Ltd.