FAQ

Last Updated: October 18, 2026

Welcome to Zoripaw! We are here to help you find the right comfort products for your pets and make your shopping experience as smooth as possible.

Below are answers to frequently asked questions about our products, orders, shipping, returns, payments, and customer support.

1. About Zoripaw and Our Products

Q1. What is Zoripaw?

Zoripaw is an online pet products store specializing in pet beds and pet comfort products. We aim to help pet owners find comfortable, practical products for their pets.

You can browse our available products, product descriptions, sizes, and other details at https://zoripaw.com.

Q2. How do I choose the right pet bed for my pet?

We recommend reviewing the product description, dimensions, and other specifications on the individual product page before purchasing.

Measure your pet and consider its sleeping habits and available space to help select a suitable size. If you have questions about a particular product, please contact our customer service team before placing your order.

Q3. Are product colors, sizes, and appearances exactly as shown in the pictures?

We make reasonable efforts to display product images and descriptions accurately. However, colors and appearances may vary slightly depending on your screen, device settings, and lighting conditions.

Please refer to the product specifications and dimensions listed on the relevant product page when making your purchasing decision.

Q4. How should I clean and care for my pet bed?

Care instructions may vary depending on the product's materials and construction.

Please review the care instructions provided on the product page and any labels or instructions included with your purchase. Do not machine-wash, tumble-dry, or use cleaning products on an item unless its specific care instructions permit it.

Regularly inspect your pet's bed for damage or excessive wear and discontinue use if it becomes unsafe.

Q5. Are Zoripaw products suitable for every pet?

Suitability depends on the individual product, your pet's size, behavior, and needs. Please review the product details before purchasing and supervise your pet when introducing a new product.

If you are unsure whether a particular product is appropriate for your pet, contact us for assistance.

2. Orders and Order Management

Q6. How do I place an order?

To place an order:

Browse our website and select your desired product.
Choose the available options, such as size or color, where applicable.
Add the product to your shopping cart.
Proceed to checkout and enter your shipping and payment information.
Review your order details and applicable charges before completing your purchase.

Please make sure all information is accurate before submitting your order.

Q7. Will I receive an order confirmation?

After successfully placing an order, you should receive an order confirmation by email.

If you do not receive a confirmation, check your spam or junk folder first. If you still cannot find it, contact us at service@Zoripaw.com and provide any available order details so we can assist you.

Q8. Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible. We cannot guarantee that a requested change or cancellation can be completed.

Any cancellation and refund will be handled in accordance with our applicable policies and consumer protection laws.

Q9. What should I do if I receive the wrong, damaged, or defective item?

Please contact our customer service team at service@Zoripaw.com.

Include your order number, a description of the issue, and clear photographs of the product and its packaging where relevant. Our team will review your request and explain the next steps.

Please contact us before returning the item so we can provide the appropriate instructions.

3. Shipping and Delivery

Q10. Where does Zoripaw ship?

Our current shipping rates apply to eligible delivery addresses within the United States, as configured in our Shopify store.

Available shipping methods and charges will be displayed at checkout based on your delivery address and order.

Q11. How much does shipping cost?

Our current U.S. shipping rates are listed below.

Shipping method	Order amount	Shipping fee
Standard Shipping	$1.00–$38.99	$2.99
Free Standard Shipping	$39.00–$48.99	Free
Express Shipping	$0.00–$48.99	$5.99
Free Express Shipping	$49.00 and above	Free

These rates reflect the shipping options currently configured in our store. The available methods and applicable charges shown at checkout for your order will determine the final shipping cost.

Q12. How long will delivery take?

Delivery times can vary depending on the destination, shipping method, carrier operations, and other circumstances.

Please review any available delivery estimates shown during checkout or in your order communications. Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

If your order appears significantly delayed, please contact our customer service team for assistance.

Q13. How can I track my order?

If tracking information is available for your shipment, please refer to the shipping confirmation or tracking details provided for your order.

If you have not received the expected shipping information or need help checking your order status, email service@Zoripaw.com with your order number.

Q14. Can I change my shipping address after placing an order?

If you notice an error in your shipping address, contact us immediately.

We will do our best to assist if the order has not yet been dispatched. Once a package has been handed over to the carrier, we may be unable to change the address.

Please verify your shipping information carefully before completing checkout.

Q15. What happens if my package is delayed or cannot be delivered?

Delivery may be affected by carrier delays, incorrect addresses, weather conditions, transportation disruptions, or other circumstances outside our reasonable control.

If your package has not arrived within the expected delivery period, please contact us with your order number and any available tracking information. We will review the situation and assist you with the next steps.

4. Returns and Refunds

Q16. What is Zoripaw's return policy?

Zoripaw offers a 180-day free-return period for eligible orders, starting from the date you receive your order.

The 180-day period begins when you receive the product. It does not begin on the purchase date or the shipment date.

Our shipping options also identify the 180-day free-return offer. Return eligibility, applicable conditions, and procedures are subject to our Return & Refund Policy and applicable law.

If you have questions about whether your order qualifies, please contact our customer service team before sending any item back.

Q17. How do I request a return?

To request a return:

Email service@Zoripaw.com within the 180-day return period.
Provide your order number and explain why you would like to return the product.
Include photographs or other information if requested by our customer service team.
Wait for our instructions before shipping the item back.

Please do not send a return to our business address unless our customer service team has specifically confirmed that it is the correct return destination.

Q18. Are return shipping costs covered?

Eligible returns are covered by our advertised 180-day free-return arrangement, subject to the applicable Return & Refund Policy.

Please contact us before arranging return shipping. Our team will confirm the applicable procedure and provide the necessary return instructions.

Q19. How long does it take to receive a refund?

Once a return has been approved and the refund has been processed, the refund will generally be issued to the original payment method, subject to the applicable policy and payment provider's procedures.

The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

For assistance with a pending refund, please email service@Zoripaw.com and include your order number.

Q20. What should I do if I have a problem with my return or refund?

If you experience an issue with a return or refund, contact our customer service team at service@Zoripaw.com.

Please provide your order number and relevant details so we can review your request and explain the available options.

5. Payments and Pricing

Q21. What payment methods does Zoripaw accept?

The payment methods currently available for your purchase will be displayed at checkout.

Please select an available payment method and ensure that the payment information you provide is accurate and authorized.

Q22. When will I be charged for my order?

Payment is processed through the payment method selected during checkout, according to the applicable payment provider's procedures.

If you believe you have been charged incorrectly or notice an unexpected transaction relating to your order, please contact us with your order details.

Q23. Are taxes and shipping charges included in the product price?

Product prices, shipping charges, and any applicable taxes or other charges will be displayed at the relevant stage of checkout.

Please review the order summary before completing your purchase to confirm the total amount payable.

6. Privacy and Website Information

Q24. How does Zoripaw handle my personal information?

We use personal information as necessary to process orders, arrange delivery, provide customer support, maintain website operations, and address security or legal requirements.

Our handling of personal information is described in our Privacy Policy. Please review that policy for further information about data collection, use, sharing, and your applicable privacy rights.

Q25. Is it safe to shop on the Zoripaw website?

We take reasonable steps to maintain the security and proper operation of our online store. Payment transactions may be processed by third-party payment providers, whose applicable security practices and terms may also apply.

Please ensure that you are visiting our official website at https://zoripaw.com and that the information you submit during checkout is accurate.

7. Contact Zoripaw

Q26. How can I contact customer service?

If you have questions about our products, orders, shipping, returns, refunds, or these FAQs, please contact us using the details below.

Brand Name: Zoripaw

Website: https://zoripaw.com

Legal Business Name: Shenzhen Xiannairi Technology Co., Ltd.

Person in Charge: Yan Haokun

Email: service@Zoripaw.com

Telephone: +86 13717591889

Business Address: Suite 15B05A, 15th Floor, Tower 2, Yicheng Huanzhi Center, at the Intersection of Renmin Road and Bayi Road, Jingxin Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.

Q27. Where can I find more information about your policies?

For more detailed information, please consult the relevant pages on our website:

Terms of Service: Terms governing your use of our website and services.
Privacy Policy: Information about how personal information is handled.
Shipping Policy: Details about shipping methods, charges, and delivery.
Return & Refund Policy: Details about return eligibility, procedures, and refunds.

Please ensure that each policy page is published, accessible, and consistent with the information provided in this FAQ.

Zoripaw is owned and operated by Shenzhen Xiannairi Technology Co., Ltd.

FAQ