Contact us

Last Updated: October 18, 2026

At Zoripaw, we are committed to providing helpful customer support and a positive shopping experience for you and your pets. Whether you have questions about our pet beds, product information, orders, shipping, returns, or refunds, our customer service team is here to help.

Please contact us using the information below, and we will do our best to assist you.

1. Customer Support

Brand Name: Zoripaw

Website: https://zoripaw.com

Customer Service Email: service@Zoripaw.com

Telephone: +86 13717591889

Responsible Person: Yan Haokun

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

We aim to respond to customer inquiries within one business day. Response times may vary during public holidays or peak shopping periods.

For order-related inquiries, please include your order number and the email address used at checkout so that we can assist you more efficiently.

You may also submit your inquiry through the contact form on this page, if available.

2. Company Information

Zoripaw is owned and operated by Shenzhen Xiannairi Technology Co., Ltd.

We operate our online store through Shopify and specialize in pet beds and related pet comfort products for customers in the United States.

Our company information is provided below for customer inquiries and business correspondence.

Legal Business Name: Shenzhen Xiannairi Technology Co., Ltd.

Brand Name: Zoripaw

Official Website: https://zoripaw.com

Responsible Person: Yan Haokun

Business Address:

Room 15B05A, 15th Floor, Tower 2, Yicheng Huanzhi Center, at the Intersection of Renmin Road and Bayi Road, Jingxin Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China.

Email: service@Zoripaw.com

Telephone: +86 13717591889

3. Returns and Refunds

Zoripaw offers a 180-day return window starting from the date you receive your order.

The 180-day period begins when your order is delivered to you. It does not begin on the date the order is placed or shipped.

We advertise free returns within this 180-day period for eligible returns, subject to the applicable return conditions and procedures.

To request a return or refund, please contact us at service@Zoripaw.com before sending any item back. Our customer service team will provide the appropriate return instructions and confirm the applicable return arrangements.

Please do not send products to our business address unless our customer service team has confirmed that it is the correct return destination. Our business address may differ from the designated return warehouse.

For complete details regarding return eligibility, return procedures, and refunds, please refer to our Return & Refund Policy.

Nothing in this section limits any consumer rights that cannot legally be excluded under applicable law.

4. U.S. Shipping Information

We currently provide the following shipping options for eligible orders delivered within the United States.

The available shipping methods and applicable charges will be displayed at checkout. Please review the shipping options shown for your order before completing your purchase.

Our store advertises a 180-day free-return period for eligible returns. Please contact customer service for assistance with return arrangements.

For additional information about order processing, delivery, and shipping arrangements, please refer to our Shipping Policy.

5. How Can We Help You?

Our customer service team can assist with the following:

• Product Questions: Information about our pet beds, product features, sizes, materials, and care instructions.

• Order Assistance: Questions about order confirmations, order details, or order status.

• Shipping Inquiries: Questions about shipping methods, shipping fees, and delivery.

• Returns and Refunds: Help with return requests, refund inquiries, and the 180-day return window.

• Other Questions: General questions or feedback about your shopping experience with Zoripaw.

When contacting us about an existing order, please provide your order number and a brief description of your inquiry.

We appreciate your interest in Zoripaw and look forward to helping you find comfortable products for your pets.

6. Contact Details at a Glance

Zoripaw

Website: https://zoripaw.com

Email: service@Zoripaw.com

Telephone: +86 13717591889

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Legal Business Name: Shenzhen Xiannairi Technology Co., Ltd.

Business Address: Room 15B05A, 15th Floor, Tower 2, Yicheng Huanzhi Center, at the Intersection of Renmin Road and Bayi Road, Jingxin Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China.

Zoripaw is owned and operated by Shenzhen Xiannairi Technology Co., Ltd.

© 2026 Zoripaw. All rights reserved.