Privacy Policy

Last Updated: October 18, 2026

1. Introduction

Welcome to Zoripaw ("we," "us," or "our"). We operate the website https://Zoripaw.com, an online store specializing in pet beds and related pet products.

Zoripaw is owned and operated by Shenzhen Xiannairi Technology Co., Ltd. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and the choices and rights available to you when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will request your consent before carrying out those activities.

2. Company Information

Brand Name: Zoripaw

Website: https://Zoripaw.com

Legal Business Name: Shenzhen Xiannairi Technology Co., Ltd.

Responsible Person: Yan Haokun

Registered Business Address:

Room 15B05A, 15th Floor, Tower 2, Yicheng Huanzhi Center, at the Intersection of Renmin Road and Bayi Road, Jingxin Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.

Privacy and Customer Service Email: service@Zoripaw.com

Phone: +86 13717591889

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.

For privacy-related questions, requests to access or delete personal information, or concerns about how we handle your data, please contact us using the information above.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

3.1 Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with Zoripaw, we may collect:

Contact information: Your name, email address, telephone number, billing address, and shipping address.
Order information: Products purchased, order number, purchase date, order value, delivery details, order status, and transaction history.
Payment information: Payment method, payment status, transaction references, and billing details. Payments may be processed by third-party payment providers. We generally do not receive or store your full payment card number or card security code when these details are processed directly by a payment provider.
Account information: Login credentials and account preferences if you create a customer account.
Customer service communications: Messages, inquiries, complaints, feedback, photographs, and other information you provide when contacting us.
Returns and refunds information: Return requests, reasons for return, relevant photographs, refund records, and related communications.
Marketing preferences: Your preferences for receiving promotional emails or other marketing communications.

Please provide accurate information when placing an order or contacting us so that we can process your request correctly.

3.2 Information Collected Automatically

When you visit Zoripaw.com, we and our service providers may automatically collect certain information about your device and website activity, including:

IP address and general location inferred from your IP address.
Browser type, operating system, device type, and device identifiers.
Pages viewed, products viewed, searches performed, and links clicked.
Referring website addresses and the pages you visit before and after using our website.
Shopping cart activity, checkout interactions, and browsing behavior.
Access dates, timestamps, session information, and website performance data.
Cookie identifiers and similar tracking technologies.

We use this information to operate our website, maintain security, understand customer interactions, improve our products and services, and, where permitted, support analytics and advertising.

3.3 Information From Third Parties

We may receive information from third parties that support our business, including:

Shopify and other website technology providers.
Payment processors and financial service providers.
Shipping carriers, fulfillment providers, and delivery services.
Analytics and advertising partners, where applicable.
Fraud prevention, identity verification, and security providers.

The information received may include payment confirmations, delivery updates, fraud alerts, technical information, and information relating to your interactions with our website or advertisements.

4. How We Use Your Personal Information

We use personal information for the following purposes:

4.1 Order Processing and Fulfillment

We use your contact, payment, order, and shipping information to:

Process and confirm your purchases.
Collect and verify payments.
Arrange order fulfillment and delivery.
Send order confirmations, shipping notifications, and tracking updates.
Respond to order-related inquiries.
Manage cancellations, returns, replacements, and refunds.

4.2 Returns and Refunds

Zoripaw provides a 180-day return window beginning on the date you receive your order, subject to the eligibility conditions and procedures in our Return & Refund Policy.

To administer returns and refunds, we may use your order details, contact information, purchase records, return reason, photographs, shipping information, and refund status.

We use this information to verify purchases, assess return requests, arrange approved returns, process refunds, resolve disputes, and maintain records of completed transactions.

The detailed return conditions, return shipping arrangements, and refund procedures are governed by our separate Return & Refund Policy.

4.3 Customer Service and Communication

We use your information to respond to questions, resolve complaints, provide product support, investigate order issues, and communicate important information about your purchases or our services.

4.4 Website Operation and Improvement

We analyze website activity and technical information to understand customer preferences, improve navigation, optimize product pages, maintain website functionality, and develop our products and services.

4.5 Marketing and Advertising

Where permitted by applicable law and your privacy preferences, we may use contact information and website activity to send promotional communications, measure advertising effectiveness, personalize marketing, and understand customer interests.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations or delivery updates.

4.6 Security and Fraud Prevention

We may use personal information and technical data to detect suspicious transactions, prevent fraud, protect customer accounts, investigate misuse, secure our website, and protect our business and customers.

4.7 Legal and Regulatory Compliance

We may process and retain information when necessary to comply with applicable laws, tax and accounting obligations, lawful requests from authorities, and the establishment, exercise, or defense of legal claims.

5. Cookies and Similar Technologies

Zoripaw and certain service providers may use cookies, pixels, software development kits, and similar technologies to operate our website and understand how visitors interact with our services.

Cookies are small data files stored on your device. Similar technologies may collect information about your browser, device, browsing activity, and interactions with advertisements.

5.1 Types of Cookies We May Use

Strictly Necessary Cookies

These cookies support essential website functions, including shopping cart operations, checkout, security, session management, and other services necessary to complete your transactions.

Functional Cookies

These cookies help remember your preferences and improve your browsing experience.

Analytics and Performance Cookies

These technologies help us understand website traffic, product engagement, visitor behavior, and website performance so that we can improve our services.

Advertising and Marketing Cookies

Where used, these technologies may help measure advertising effectiveness, deliver relevant advertisements, and understand interactions with marketing campaigns across websites or services.

5.2 Cookie Consent and Preferences

Where required by applicable law, we will obtain consent before activating non-essential cookies and tracking technologies.

Our cookie consent mechanism should provide appropriate choices, including:

Accept All.
Reject Non-Essential.
Manage Preferences.

You may change your preferences through the cookie consent interface or the Your Privacy Choices link on our website, where available.

You can also manage certain cookies through your browser settings. Blocking essential cookies may affect shopping cart functionality, checkout, account access, or other website features.

Deleting cookies from your browser may reset your saved preferences.

5.3 Global Privacy Control

Where required by applicable law, we will recognize valid opt-out preference signals, including Global Privacy Control (GPC), for the relevant browser or device.

Such signals may be used to communicate your choice to opt out of certain sales, sharing, or targeted advertising activities, as applicable.

6. How We Share Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.

6.1 Shopify and Website Service Providers

We use Shopify to operate our online store. Shopify and other website technology providers may process personal information to provide hosting, checkout, customer account, security, and related e-commerce services.

6.2 Payment Processors

We may share relevant order, billing, and transaction information with payment processors and financial service providers to authorize payments, process transactions, detect fraud, and administer refunds.

Payment providers may handle payment information in accordance with their own privacy policies.

6.3 Shipping and Fulfillment Providers

We may share your name, shipping address, telephone number, order details, and other necessary delivery information with shipping carriers, warehouses, and fulfillment providers so they can prepare, transport, track, and deliver your orders.

6.4 Analytics and Advertising Partners

Where applicable, we may permit analytics or advertising providers to collect certain device identifiers, cookie information, and website activity to measure performance, understand customer interactions, and support advertising activities.

Depending on the technologies used and applicable law, certain disclosures for cross-context behavioral advertising may constitute the sale or sharing of personal information under relevant privacy laws. You may exercise applicable opt-out rights as described in this Privacy Policy.

6.5 Customer Service, IT, and Security Providers

We may share relevant information with providers that support customer communications, website maintenance, data storage, cybersecurity, fraud prevention, and other business operations.

6.6 Legal, Regulatory, and Business Transactions

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate fraud, or protect the safety of our customers and others.

We may also disclose relevant information in connection with a merger, restructuring, financing, acquisition, or sale of all or part of our business, subject to applicable legal requirements.

We do not disclose personal information to third parties for their own purposes except as described in this Privacy Policy, with your consent, or as otherwise permitted or required by law.

7. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar data protection laws apply, we rely on one or more of the following legal bases, as appropriate:

Performance of a contract: Processing necessary to accept and fulfill your orders, deliver products, process payments, and provide requested customer services.
Legitimate interests: Processing necessary for our legitimate business interests, such as website improvement, security, fraud prevention, customer support, and business administration, provided those interests do not override your rights.
Consent: Processing based on your consent, including certain non-essential cookies, tracking technologies, or marketing activities where consent is required.
Legal obligations: Processing necessary to comply with applicable legal, regulatory, tax, accounting, or other statutory requirements.

Where processing relies on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Our retention practices may include:

Order and transaction records: Retained as necessary for order administration, tax and accounting obligations, fraud prevention, and dispute resolution.
Return and refund records: Retained as necessary to administer return requests during the 180-day return window beginning on the delivery date, process refunds, handle disputes, and meet applicable recordkeeping requirements.
Customer service communications: Retained for as long as necessary to resolve inquiries and maintain relevant service records.
Account information: Retained while your account remains active and as necessary for legitimate business or legal purposes.
Marketing information: Retained according to your preferences, applicable consent requirements, and our legitimate business needs.
Cookies and similar technologies: Retained according to their applicable expiration settings and your privacy preferences.

When personal information is no longer necessary, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access: Request information about the personal information we hold about you.
Correction: Request that inaccurate or incomplete personal information be corrected.
Deletion: Request deletion of personal information, subject to applicable legal exceptions.
Data portability: Request a copy of certain personal information in a commonly used format, where applicable.
Restriction or objection: Object to or request restrictions on certain processing activities where applicable.
Withdraw consent: Withdraw consent for processing activities based on consent.
Marketing opt-out: Unsubscribe from promotional communications at any time.
Privacy complaint: Raise a concern with us or, where applicable, a competent data protection authority.

To exercise your rights, email service@Zoripaw.com with the subject line "Privacy Request." Please describe your request and provide enough information for us to understand and verify it.

We may request additional information to verify your identity and protect your account and personal information. We will respond within the time required by applicable law.

Certain information may need to be retained where an applicable legal exception applies, including information required to complete a transaction, comply with legal obligations, or establish, exercise, or defend legal claims.

10. Additional Rights for U.S. Residents

Depending on the state where you reside and whether the relevant law applies to our business, you may have additional rights concerning your personal information.

These rights may include the right to:

Know the categories and specific pieces of personal information collected about you.
Understand the sources, purposes, and categories of third parties involved in processing your personal information.
Request access to or deletion of personal information.
Request correction of inaccurate personal information.
Opt out of the sale of personal information or its sharing for cross-context behavioral advertising.
Limit certain uses or disclosures of sensitive personal information, where applicable.
Appeal certain decisions regarding your privacy requests, where applicable.
Receive equal treatment when exercising your privacy rights.

California Residents

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may provide additional rights depending on whether the law applies to our business.

These may include the right to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal treatment for exercising your rights.

If applicable, you may submit a request using service@Zoripaw.com. Please include "California Privacy Request" in the subject line.

Where required, we will honor valid Global Privacy Control signals and provide an effective method to exercise applicable opt-out rights.

We will verify requests as required by law and will not unlawfully discriminate against you for exercising your privacy rights.

11. Additional Rights for Individuals in the EEA and UK

If you are located in the European Economic Area (EEA) or the United Kingdom, and applicable data protection law applies to our processing, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Request erasure of personal information in qualifying circumstances.
Restrict or object to certain processing activities.
Receive certain personal information in a portable format.
Withdraw consent where processing is based on consent.
Lodge a complaint with your local data protection supervisory authority.

To exercise these rights, contact us at service@Zoripaw.com.

We will assess and respond to requests in accordance with applicable law. These rights are subject to legal conditions and exceptions.

12. International Data Transfers

Zoripaw is operated by a company established in China and serves customers through an online store that may use international service providers.

Your personal information may therefore be processed or accessed in China, the United States, or other countries where our service providers operate.

These countries may have data protection laws that differ from those in your country of residence.

Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally, including using appropriate contractual safeguards or other legally recognized transfer mechanisms.

13. Data Security

We implement reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure service providers, system monitoring, and other safeguards appropriate to the nature of the information processed.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of your information.

You should also take reasonable precautions to protect your account credentials and devices.

14. Children's Privacy

Zoripaw is an online retail store intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If you believe that a child has provided us with personal information in circumstances that require parental consent, please contact us at service@Zoripaw.com. We will review the matter and take appropriate steps as required by applicable law.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping tracking pages, or other external services.

These third parties operate under their own privacy policies and practices. We are not responsible for the privacy, security, or content practices of websites and services that we do not control.

We encourage you to review the applicable privacy policies before providing personal information directly to third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, service providers, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about our privacy practices.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us using the information below.

Brand: Zoripaw